At ReDo (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (redostar.com), mobile applications, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
We collect information to provide, improve, and personalize our Services. The types of data we gather include:
2. How We Use Your Information
We use your data for the following purposes:
| Purpose | Examples |
| Service Delivery | Matching you with service professionals, scheduling appointments, processing payments. |
| Customer Support | Responding to inquiries, resolving disputes, sending service updates. |
| Marketing & Promotions | Sending newsletters, discounts, or surveys (opt-out available). |
| Analytics & Improvemens | Analyzing user behavior to enhance features and fix issues. |
| Legal & Compliance | Fraud prevention, tax obligations, and responding to subpoenas. |
3. How We Share Your Information
We disclose your information only as necessary:
A. With Service Professionals
- Contractors, cleaners, or movers receive your project details to fulfill requests.
B. With Trusted Third Parties
- Payment Processors: Stripe, PayPal (we do not store full credit card numbers).
- Cloud & IT Providers: AWS, Google Cloud for data storage.
- Marketing Partners: Email service providers (e.g., Mailchimp) and ad networks (with opt-out).
C. For Legal Reasons
- If required by law (e.g., court orders, tax audits).
- To protect our rights, safety, or property (e.g., fraud investigations).
D. Business Transfers
- In mergers, acquisitions, or asset sales, user data may be transferred (with notice).
E. Aggregated/Anonymized Data
- We may share non-identifiable data for research or marketing.
4. Your Privacy Rights & Choices
Depending on your location, you may have the following rights:
A. Access & Correction
- Request a copy of your data or update inaccuracies via your account settings or by contacting us.
B. Deletion
- Ask us to delete your data (subject to legal retention requirements).
C. Opt-Out of Marketing
- Unsubscribe via the link in emails or adjust preferences in your account.
D. Cookie Controls
- Disable cookies via browser settings (may affect functionality).
E. Do Not Track (DNT)
- We do not currently respond to DNT signals due to lack of industry standards.
F. Nevada/California Residents
- CCPA/CPRA Rights: Request disclosure of data sharing or opt out of “sales” (we do not sell data).
- Nevada Privacy Law: Email us to opt out of data sales (if applicable).
5. Data Security & Retention
- Encryption: Data transmitted via HTTPS/TLS; payment details encrypted.
- Access Controls: Strict internal policies limit employee access to your data.
- Retention Period: We retain data as long as needed for business, legal, or tax purposes.
No system is 100% secure—promptly report suspicious activity to support@redostar.com.
6. International Data Transfers
If you are outside the U.S., your data may be processed in the U.S. or other locations. We use Standard Contractual Clauses (SCCs) or other safeguards for transfers.
7. Children’s Privacy
Our Services are not intended for users under 18. We do not knowingly collect children’s data.
8. Changes to This Policy
We will notify users of material changes via email or in-app alerts. Continued use after updates constitutes acceptance.
9. Contact Us
For questions, requests, or complaints:
For California residents:
- Designated Agent: Daniel Wright at
12243 Queenston Blvd., Suite I
Houston, Texas 77095
for CCPA requests.
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